Privacy Policy

1Information We Collect

a) Account information

When you sign up, we collect your email address, a password (stored securely by our authentication provider — we never see it in plain text), and your display name and optional avatar. If you sign in with Google or Apple, we receive your name and email from that provider.

b) Photos and images

When you photograph or upload an item, the image is processed to generate your listing and to create an enhanced, studio-style version of the photo. Images are sent to our AI processing providers for this purpose (see Section 3).

c) Listing content

The titles, prices, descriptions, categories, and other details you create or edit, and the publishing status of your listings.

d) Selling logistics you provide

Optional information such as meet-up locations and accepted payment methods, used to personalize your generated listings.

e) Marketplace session data

To publish on your behalf, the App uses an in-app browser (WebView) where you log in to Facebook Marketplace directly. Your Facebook session cookies are stored on your device to keep you signed in. We do not receive, store, or have access to your Facebook password.

f) Your BioShop

If you create a BioShop, your shop name, shop link, profile photo, and the listings you publish to it (photos, titles, prices, descriptions) are shown on a public page at snapsll.com that anyone with the link can open. You can hide your shop or remove a listing from it at any time.

g) Messages

When a buyer and a seller message each other through SnapSell, we store the messages and any photos or videos sent in the conversation so both people can read them. If you report a conversation, our team reviews the report together with the recent messages in that conversation. If you block someone, we store that so they can no longer reach you.

h) Approximate location (country)

To choose a default currency and regional wording, the App looks up the country your internet connection appears to be in. This is worked out from your IP address by a lookup service (see Section 3). We do not use GPS or your device’s location permission, and we do not collect your precise location.

i) Device & usage data

A push-notification token (if you enable notifications), and usage and diagnostic data: which features you use, the country from (h), crash and error reports, and, where enabled, recordings of how the App’s screens are used so we can find and fix problems. These are used to keep the App reliable, understand how it is used, and enforce fair-use limits.

2How We Use Your Information

We use your information to:

• Create AI-generated listings from your photos;
• Enhance your product photos;
• Suggest competitive prices;
• Publish and manage your listings on your BioShop and your connected marketplace(s);
• Deliver messages between buyers and sellers, and review reported conversations;
• Set a default currency and regional wording for your country;
• Operate, secure, and improve the App;
• Enforce usage limits and prevent abuse;
• Understand how the App is used and fix crashes and errors;
• Send you notifications and emails you have opted into, and emails needed to operate your account.

We do not sell your personal information.

3Third-Party Service Providers

We share the minimum data necessary with trusted providers who process it on our behalf:

These providers are bound by their own privacy terms and process data only to deliver their service to us. Photos are sent for processing and are not used by us to train our own models.

4Data Storage & Security

Your account and listing data are stored securely with our backend provider and protected by row-level security, so each account can access only its own data. A conversation can be read only by the buyer and the seller in it, and by our team when it is reported. The listings and shop details you publish to your BioShop are public by design. Marketplace session cookies remain on your device. We use industry-standard measures to protect your information, though no method of transmission or storage is 100% secure.

5Data Retention

We retain your account and listing data for as long as your account is active. Photos sent in messages are deleted after 90 days and videos after 30 days, unless the conversation has an open report, in which case they are kept until the report is resolved. You may delete your account and associated data at any time (see Section 7). Some diagnostic/usage records may be retained in aggregated or anonymized form.

6Children’s Privacy

SnapSell is not intended for anyone under 13 (or the minimum age required in your country). We do not knowingly collect data from children.

7Your Rights

Depending on your location (including under Singapore’s Personal Data Protection Act 2012), you may have the right to access, correct, or delete your personal data, or withdraw consent. You can delete your account and data yourself at any time in the App under Settings → Delete Account. This permanently removes your account, listings, shop, conversations, and their photos and videos. You can also request deletion on our account deletion page or by emailing dev@snapsll.com. For any other request, contact us at the same address and we will respond within a reasonable period.

8Changes to This Policy

We may update this Policy from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, notifying you in the App.

9Contact Us

Questions or requests about this Policy or your data: